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The Future of Customer Support: Trends to Watch in 2024
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The Future of Customer Support: Trends to Watch in 2024

September 28, 2025 Walter Quianica

Today’s headlines are dominated by the escalating geopolitical tensions surrounding the Taiwan Strait, with ramifications that extend far beyond regional borders. As global supply chains face disruptions and major technology companies reconsider their operational strategies amid potential conflicts, businesses across various sectors are scrambling to adapt to an uncertain environment. This situation underscores the increasingly […]

8 Common Customer Support Mistakes and How to Avoid Them
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8 Common Customer Support Mistakes and How to Avoid Them

September 25, 2025 Walter Quianica

Navigating Change: The Global Economic Landscape and the Role of Modern CRM Solutions Understanding Today’s Economic Shift In a striking turn of events, the World Bank has recently announced a significant downgrade of its global economic growth forecasts, citing a confluence of geopolitical tensions, persistent inflation, and evolving market dynamics. As businesses across the globe […]

Behind the Screens: A Day in the Life of a Customer Support Agent
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Behind the Screens: A Day in the Life of a Customer Support Agent

September 23, 2025 Walter Quianica

The Rise of AI Regulations: Implications for Businesses and the Modern CRM Landscape In recent days, global attention has gravitated towards the discussions surrounding artificial intelligence (AI) regulations, particularly following the European Union’s release of a comprehensive proposal aimed at governing AI technologies. This development signifies a crucial step in ensuring ethical AI deployment while […]

Building Loyalty: The Key Role of Exceptional Customer Support
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Building Loyalty: The Key Role of Exceptional Customer Support

September 20, 2025 Walter Quianica

The Global Chip Shortage: Implications and Opportunities for Businesses in 2023 In today’s fast-paced world, keeping tabs on global trends is more crucial than ever, especially for technology and business leaders. Currently, one of the most significant stories capturing headlines is the ongoing global semiconductor shortage. Even as recovery efforts occur post-pandemic, demand continues to […]

From Frustration to Satisfaction: Transforming Customer Experience
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From Frustration to Satisfaction: Transforming Customer Experience

September 17, 2025 Walter Quianica

Navigating Change: The Impact of Global Supply Chain Disruptions As of today, the world finds itself grappling with mounting tensions in the global supply chain. An unprecedented convergence of geopolitical instability, the lingering effects of the COVID-19 pandemic, and escalating climate crises have sparked widespread disruptions. Major manufacturers, particularly in the tech and automotive sectors, […]

The Art of Listening: Mastering Effective Customer Support Techniques
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The Art of Listening: Mastering Effective Customer Support Techniques

September 14, 2025 Walter Quianica

Navigating Change: The Implications of Global Supply Chain Challenges on Business Strategy As we approach the end of an unprecedented year marked by geopolitical tensions, natural disasters, and economic uncertainty, the world is currently grappling with ongoing supply chain disruptions. The latest news from the Global Supply Chain Institute indicates a significant slowdown in shipping […]

Revolutionizing Customer Service: How Technology is Changing the Game
Trending news

Revolutionizing Customer Service: How Technology is Changing the Game

September 11, 2025 Walter Quianica

Harnessing Global Events: The Role of CRM in Adapting to Change In today’s rapidly evolving global landscape, the recent announcement by the International Monetary Fund (IMF) regarding the anticipated slowdown of global economic growth underscores a profound moment for businesses worldwide. The IMF’s revised forecast predicts that global GDP growth will hover around 2.5% over […]

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