Privacy Policy

Company Name: Ancoia
Address: Lar do Patriota, Benfica, Luanda, Angola
Email: [email protected]
Phone: +244 923 572 523

Ancoia (“we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, store, and protect your personal information in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

1. Information We Collect

We collect the following types of personal data when you use our website and services:

1.1 Personal Information You Provide

Name, email address, phone number, and company details when you register or contact us.
Payment details when you subscribe to a plan.
Any other information you provide while using our services.

1.2 Automatically Collected Information

IP address, browser type, and device information.
Cookies and usage data to improve user experience and website performance.

1.3 Information from Third Parties

Data from payment providers and authentication services.
Information from affiliates and business partners.

2. How We Use Your Information

We use your personal data for the following purposes:

To provide and manage our services – including user account setup, billing, and customer support.
To improve our platform – analyzing user behavior to enhance functionality.
To communicate with you – sending updates, promotional offers, and service notifications.
To ensure security and prevent fraud – monitoring for suspicious activity.
To comply with legal obligations – fulfilling regulatory requirements.

3. Legal Basis for Processing Personal Data

We process your personal data under the following lawful bases:

Performance of a contract – when you sign up for our services.
Legitimate interests – for improving security and user experience.
Consent – when you subscribe to marketing communications.
Legal compliance – to meet regulatory requirements.

4. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy or as required by law. If you cancel your account, we may retain some information for legal or security reasons.

5. How We Share Your Information

We do not sell or trade your personal data. However, we may share your information with:

Service providers – for payment processing, hosting, and analytics.
Legal authorities – if required by law or in response to legal requests.
Affiliates and partners – to provide integrated services.

6. International Data Transfers

If we transfer your data outside the European Economic Area (EEA), we ensure adequate protection in compliance with GDPR standards.

7. Your Rights Under GDPR

As a user, you have the following rights regarding your personal data:

Right to Access – Request a copy of the data we hold about you.
Right to Rectification – Correct inaccurate or incomplete data.
Right to Erasure (“Right to be Forgotten”) – Request deletion of your data.
Right to Restriction – Limit processing of your data.
Right to Data Portability – Receive your data in a structured format.
Right to Object – Withdraw consent or object to data processing.

To exercise your rights, contact us at [email protected].

8. Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access, loss, or misuse. However, no online service is 100% secure.

9. Cookies and Tracking Technologies

We use cookies to improve user experience and analyze website traffic. You can manage cookie settings in your browser. For more details, see our [Cookies Policy].

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for their privacy practices, and we encourage you to review their policies.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

12. Contact Us

For any privacy-related inquiries, please contact us:

📍 Ancoia
Lar do Patriota, Benfica, Luanda, Angola
📧 Email: [email protected]
📞 Phone: +244 923 572 523