Got questions? This way.
Welcome to the Ancoia FAQ section, where we address the most common questions about our platform. Whether you're a freelancer, small business, or a large company, we've compiled answers to help you navigate our features, pricing, support options, and technical troubleshooting.
Browse through the categories below to find the answers you need. If you require further assistance, feel free to contact our support team.
General & Pricing Questions
This section covers everything you need to know about Ancoia’s purpose, who it’s for, and how our pricing works. Whether you’re a freelancer, small business, or large company, you’ll find answers about our subscription plans, free trial, refunds, and billing flexibility.
Learn how Ancoia can help streamline your business operations and which plan best suits your needs. We believe in transparent pricing with no hidden fees, ensuring you get the best value for your investment.
Ancoia is an all-in-one business management software designed for freelancers, small businesses, and enterprises. It helps users manage clients, projects, invoices, payroll, employees, and more in one platform, streamlining operations and improving productivity.
Yes! Ancoia is built for:
Freelancers – Manage clients, invoices, and tasks effortlessly.
Small Businesses – Organize teams, projects, and payments.
Large Companies – Automate workflows and scale operations efficiently.
Ancoia offers four pricing plans:
Freelancer – Free
Starter – $9.99/month
Growth Package – $49.99/month
Premium Package – $99.99/month
Each plan includes different levels of access to features.
Yes! We offer a 7-day free trial with full access to all features, allowing users to experience Ancoia’s capabilities before committing to a paid plan. No credit card is required to start the trial.
Absolutely! You can upgrade, downgrade, or cancel your plan anytime through your account settings.
No. Ancoia operates on a flexible, month-to-month subscription model, so you’re not locked into any long-term commitments.
You can upgrade or downgrade your plan from the account settings dashboard. Changes will take effect at the start of the next billing cycle.
Yes, we provide a 7-day money-back guarantee for paid plans. If you're not satisfied, you can request a refund within the first 7 days of your subscription.
No. Our pricing is transparent, and there are no hidden fees. Any optional add-ons or premium services will be clearly stated before purchase.
You can view the complete pricing details and feature comparisons on our Pricing Page.
Features & Functionality
This section covers the powerful features Ancoia offers to help businesses manage clients, employees, projects, invoices, payments, and more. Whether you're looking for automation, security, integrations, or customization options, these FAQs will guide you through how Ancoia works and how it can boost your productivity and business efficiency.
Ancoia provides an extensive set of tools, including:
Client & Employee Management
Project & Task Tracking
Invoices & Payments Processing
Payroll & Attendance Management
Leads & CRM Tools
Custom Domains & Webhooks
Affiliate Program & Reports
SMS & Email Notifications
Zoom Integration & Team Communication
Secure Data Storage & Cloud Access
Yes! Ancoia allows users to customize dashboards, reports, workflows, and branding, making it flexible for different industries and business sizes.
Absolutely! Ancoia integrates with tools like Zoom, SMS services, payment gateways, and more. Plus, it supports webhooks and APIs for additional third-party integrations.
We take security seriously. Ancoia offers end-to-end encryption, secure cloud storage, regular backups, and GDPR-compliant data protection to keep your business information safe.
Yes! Ancoia includes an Attendance & Performance module where you can monitor employee working hours, productivity, leaves, and payroll processing.
Yes! Business owners can create multiple accounts with role-based access for:
Administrators (full access)
Employees (limited access)
Clients (view and manage their services)
No right now. We are working on this.
Ancoia provides an automated invoicing system where you can:
Generate professional invoices
Accept online payments
Track expenses and revenues
Set up recurring billing
Ancoia includes detailed reports on:
Sales & Revenue
Client & Project Performance
Employee Productivity
Expense & Profit Analysis
These insights help businesses make data-driven decisions and improve efficiency.
Yes! Ancoia is fully responsive and works on desktops, tablets, and smartphones, so you can manage your business from anywhere.
Support & Troubleshooting
This section provides answers to common support issues and troubleshooting tips to help you navigate Ancoia smoothly. Whether you need help with account access, billing issues, technical glitches, or customer support options, we’ve got you covered. Our goal is to ensure you have a seamless experience using Ancoia, with quick and efficient solutions whenever you need assistance.
You can reach our support team through multiple channels:
Email: [email protected]
Support Ticket System: Submit a ticket through your dashboard.
Community Forum: Engage with other users for shared experiences and solutions.
If you forget your password, click on the "Forgot Password" link on the login page. You'll receive an email with a password reset link to regain access to your account.
Our team typically responds within 24 hours on business days. Urgent issues related to billing or account access are given priority support.
If you're having trouble logging in, try these steps:
Check your internet connection
Ensure your credentials are correct
Clear browser cache and cookies
Disable browser extensions that might interfere
Try a different browser or device
If the problem persists, contact support.
Yes! You can upgrade or downgrade your plan anytime through the Billing section in your dashboard. Changes take effect immediately for upgrades and at the next billing cycle for downgrades.
If your payment fails, try the following:
Check your card details for accuracy
Ensure your bank allows international transactions
Try a different payment method
If the issue continues, contact support or your bank.
We offer a 7-day free trial to test all features before purchasing. Refunds are generally not provided unless there is a technical issue that we cannot resolve. Contact support for assistance.
If you find a bug, report it through our Support Ticket System with details such as:
A clear description of the issue
Screenshots or screen recordings
Steps to reproduce the problem
Our developers will investigate and fix the issue as soon as possible.
You can cancel your subscription at any time through the Billing section of your dashboard. Your access will remain active until the end of your billing period.
Yes! We have a comprehensive Help Center with guides, tutorials, and FAQs to assist you. You can access it directly from your Ancoia dashboard under the Help section.
